Removing FBI Moneypak/Interpol/Mandiant/Cyber Security virus from your computer
This is a type of threat, known as ransomware, which displays alerts that keep asking you to send money to unlock your computer. A ransomware restricts access to the computer and demands a ransom to be paid to the creator of the threat to use the computer. The threat instructs the user to send money by Moneypak or uKash depending on the region.
These threats try to trick you into sending money by making you think that your computer is no longer accessible.
To remove these threats from your computer, perform the following steps.
- Restart the computer.
- As soon as the computer starts, begin to tap the key until the boot menu appears.
- In the Advanced Boot Options menu, use the arrow keys on the keyboard to select .
- Press .
- In the cmd.exe window, type in the following text, and then press .net user norton norton /addThis creates a new user profile norton with password norton.
- Type in the following text in the next line, and then press .net localgroup administrators norton /addThis enables administrator access to the newly created profile norton.
- Restart the computer.
- As soon as the computer starts, begin to tap the key until the boot menu appears.
- In the Advanced Boot Options menu, use the arrow keys on the keyboard to select .
- Press .If you are prompted, log on as administrator created in Step 1.
- Download Norton Power Eraser.
- Click .
- Select the location as Desktop, and then click .
- To run Norton Power Eraser, double-click the file.
- Read the license agreement, and click .
- In the Norton Power Eraser window, click the icon.
- In the Advanced window, next to Reputation Scan, click .
- In the Select a scan type window, click .
- In the Browse for Folder window, depending on your version of Windows, do one of the following:
- For Windows 8/7/Vista: Navigate to Computer > Local Disk (C:) and select the folder.
- For Windows XP: Navigate to Computer > Local Disk (C:) > Documents and Settings and select and folders.Perform the Reputation Scan for the Administrator folder and then for All Users folder.
- Click to start the Reputation Scan.
- In the Scan Complete window, click to repair any detected files.
- Restart the computer.
- As soon as the computer starts, begin to tap the key until the boot menu appears.
- In the Advanced Boot Options menu, use the arrow keys on the keyboard to select .
- Press .If you are prompted, log on as administrator created in Step 1.
- Double-click the file.
- Read the license agreement, and click .
- In the Norton Power Eraser window, click the icon.
- By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click.
- If you are prompted, log on as administrator created in Step 1.
- The scan starts automatically.Wait for the scan to complete.
- Follow the on-screen instructions to remove the bad files.
- Restart the computer in normal mode.
- Press the + keys to open the Run dialog box.
- Type in the following text, and then press .cmdIf the User Account Control window appears, click .
- In the cmd.exe window, type in the following text, and then press .net user test /deleteThis deletes the user profile TEST.
- Restart the computer.
You can delete the user account created in Step 1, unless you want to continue using it.
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